Manufacturing

Customer Service Supervisor

Permanent

We have an exciting role for a Customer Service Supervisor position available in the Chula Vista area of California. This role requires a skilled and experienced Customer Service Supervisor to perform a wide range of tasks and functions within the food processing industry.

We are currently looking to fill the following Customer Service Supervisor job opportunity in Chula Vista, CA:

  • Customer Service Supervisor
  • Customer Support Supervisor

If you live in areas such as San Diego, Bonita, and Imperial Beach, this Customer Service Supervisor opportunity is available only within a short commutable distance.

Customer Service Supervisor / Customer Service Supervisor maintains and enhances customer service accounts through information and sales assistance. In addition, they are to oversee and mentor other Customer Services Representatives at the Branch.

The Customer Service Supervisor will be assigned duties, based on organizational needs and priorities.

  • Demonstrate effective leadership skills with demonstrated excellence in motivating, developing, and retaining frontline employees in a collaborative environment.
  • Receive and process orders in an accurate and timely manner, exceeding customer expectations.
  • Respond to customers’ and Sales Associates’ inquiries/requests for information concerning orders, deliveries, or problems (such as product quality, delivery problems, delivery schedules, or product availability), all in a considerate and professional manner.
  • Develop excellent communication and relationships with Sales Associates and their accounts.
  • Act as the secondary contact person for accounts when Sales Associates are unavailable.
  • The Customer Service Supervisor must be able to multitask and handle multiple incoming lines.
  • Answer incoming branch calls and transfer to appropriate extension as needed.
  • The Customer Service Supervisor must demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
  • Must project a professional and positive attitude.
  • Operate in a “no surprise” manner with both external and internal customers.
  • Interface with other departments within the branch, with the required information, to ensure total customer satisfaction.
  • The Customer Service Supervisor must perform other tasks as needed.

In return, the customer service supervisor will enjoy the following benefits:

  • Competitive benefits to all employees and their dependents
  • Paid vacation,
  • Health insurance,
  • 401K plan!

To perform this Customer Service Supervisor job successfully, an individual must be able to perform each essential Customer Service Supervisor job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Customer Service Supervisor Requirements:

  • High school diploma or (GED).
  • Previous experience within customer service environment and/or sales office.
  • Ability to read and comprehend simple instructions, short correspondences, and memos.
  • Must be experienced with Microsoft Office (Outlook, Word, Excel, and access).
  • Dependable – Follows instructions and responds well to management direction.
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